FAQ
Help Centre
pajok Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing funds, cricket betting, bonuses, account security, and responsible gaming on pajok — answered clearly in one place.
25 Questions answered
SSL Secured platform
24/7 live support
18+ only
This FAQ page covers the most common questions asked by pajok players across Bangladesh — from first-time registration and KYC verification through to bKash and Nagad deposits, minimum withdrawal amounts, cricket betting markets, bonus wagering requirements, and how to use responsible gaming tools. If your question is not answered here, the pajok support team is available around the clock via live chat and email.
Section 1
Account & Registration
Quick Registration
Open a pajok account in under two minutes using your mobile number, email, and a password. Age verification is mandatory — 18+ only.
KYC Verification
Submit your Bangladesh NID, passport, or driving licence. KYC is required before your first withdrawal and typically completes within 24 hours.
One Account Policy
Each player may hold only one pajok account. Duplicate accounts are a terms violation and will result in permanent closure of all associated accounts.
Creating an account on pajok takes less than two minutes. Visit pajok.net, click the registration button, and fill in your name, email address, mobile number, and preferred password. You must confirm that you are 18 years of age or older and agree to the Terms and Conditions before your account is activated. Once submitted, a verification message is sent to your registered mobile number.
pajok requires a valid government-issued identity document to complete KYC verification. Accepted documents include your Bangladesh National ID Card (NID), passport, or driving licence. A recent utility bill or bank statement may be requested as proof of address. Submitting clear, unedited scans or photos speeds up the review process, which typically completes within 24 hours on business days.
Use the 'Forgot Password' link on the pajok login page to reset your password. Enter your registered email address or mobile number, and a reset link or OTP will be sent to you within a few minutes. Follow the instructions in the message to set a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact pajok support via live chat.
No — pajok permits only one account per player. Operating multiple accounts is a breach of the Terms and Conditions and may result in all accounts being permanently closed and balances forfeited. If you believe a duplicate account has been created in your name without your knowledge, contact pajok support immediately so the matter can be investigated and resolved.
To permanently close your pajok account, contact the support team via live chat or email at [email protected] with the subject line 'Account Closure Request'. Before closing, ensure your remaining balance has been withdrawn to your preferred payment method. The team will process your request within 48 hours and confirm closure by email. Note that self-exclusion is available as an alternative if your reason for closing is related to problem gambling.
Section 2
Deposits & Withdrawals
bKash & Nagad
Deposit and withdraw using bKash, Nagad, Rocket, or Upay. Mobile wallet transfers are the fastest option, typically completing within 5–15 minutes.
Bank Transfers
Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank transfers are supported. Bank withdrawals typically take 1–3 business days.
No Platform Fees
pajok does not charge platform-side deposit or withdrawal fees. Your provider's own transaction charges may apply — check with bKash or your bank directly.
To deposit via bKash on pajok, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, and you will be provided with the designated bKash merchant number. Send the payment from your bKash app and enter the transaction ID in the confirmation field on pajok. Deposits are credited within 5 to 15 minutes during normal operating hours.
Nagad deposits on pajok are typically credited within 5 to 15 minutes after the transaction is confirmed on Nagad's end. The process mirrors the bKash deposit flow — select Nagad in the Deposit section, send the amount to the provided merchant number, and submit the Nagad transaction ID on pajok to confirm. During peak periods such as BPL match days, processing may occasionally take up to 30 minutes.
The minimum deposit on pajok is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. Visa and Mastercard deposits carry a minimum of ৳500 as well. There is no maximum deposit limit enforced by pajok, though your bank or mobile wallet provider may impose their own transaction caps.
The minimum withdrawal on pajok is ৳500 for all payment methods. Withdrawals to bKash and Nagad are typically processed within 1 to 4 hours. Bank transfer withdrawals may take 1 to 3 business days depending on the receiving bank. Before your first withdrawal, KYC identity verification must be completed. pajok does not charge a withdrawal fee, though your payment provider may apply its own transaction charges.
pajok does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) or bank may apply their standard transaction fees on outgoing or incoming transfers. We recommend checking your provider's fee schedule before initiating large transactions. The amount you request for withdrawal is the amount pajok dispatches to your payment account.
As a general rule, pajok processes withdrawals back to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and comply with financial security standards. If your original deposit method is no longer available, contact the pajok support team before requesting a withdrawal so an alternative can be reviewed and approved on a case-by-case basis.
Section 3
Games & Gameplay
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches. Pre-match and live in-play markets available with real-time odds updates throughout every over.
Slots & Casino
Hundreds of RNG-certified slot titles from Pragmatic Play, NetEnt, and Microgaming, plus live dealer tables powered by Evolution Gaming and Ezugi.
Mobile Optimised
The full pajok platform — betting, slots, live casino, deposits, and withdrawals — runs in any mobile browser on Android or iOS with no app download required.
pajok offers cricket betting on BPL, IPL, T20 World Cup, Test matches, and ODI series featuring the Bangladesh Tigers and international teams. You can place pre-match bets before the toss or live in-play bets as the match progresses. Markets include match winner, top batsman, top bowler, total runs, over-by-over runs, and many more. Odds update in real time during live matches, and bets are settled automatically once official results are confirmed.
Yes — pajok is fully optimised for mobile browsers on Android and iOS devices. The platform runs smoothly in Chrome, Firefox, and Safari on smartphones without requiring any app download. All features including deposits, withdrawals, live cricket betting, slots, and live casino games are accessible on mobile. A dedicated app may be available — check the pajok homepage for the latest download option for your device.
pajok hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The catalogue includes classic three-reel slots, video slots with bonus rounds, jackpot slots, and crash games. Popular titles are highlighted on the Slots page, and new games are added regularly. All slot games on pajok use certified random number generators (RNG) to ensure fair and unpredictable outcomes on every spin.
RTP stands for Return to Player and represents the theoretical percentage of total wagered money that a slot game pays back to players over a large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average. RTP is calculated over millions of spins, so it does not predict short-session outcomes. pajok displays the RTP for each slot in the game information panel — choose higher-RTP games for better long-term value.
Yes — pajok Casino features a full suite of live dealer games powered by Evolution Gaming and Ezugi. Live tables include Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, and Andar Bahar, all streamed in real time with professional dealers. Live casino games are available 24/7. Stakes range from low-limit tables suitable for casual play up to high-roller VIP tables. A
stable internet connection is recommended for the best live streaming experience.
Section 4
Bonuses & Promotions
pajok offers a welcome bonus to newly registered players on their first deposit. The specific bonus terms — including the match percentage, maximum bonus amount in BDT, and qualifying minimum deposit — are published on the promotions page and may vary by campaign period. Seasonal promotions around events like Pohela Boishakh, Eid, and major cricket tournaments often carry enhanced bonus offers. Check the current promotions section after logging in for the most up-to-date offer.
Wagering requirements specify how many times a bonus amount must be wagered before it can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. Each bonus on pajok has its own wagering requirement stated in the promotion terms. Reading these terms carefully before claiming a bonus helps you choose offers that match your play style.
Yes — all pajok bonuses have an expiry period during which wagering requirements must be completed. The expiry window varies by promotion and is stated in the individual bonus terms, typically ranging from 7 to 30 days from the date the bonus is credited. If the wagering requirement is not met before the expiry date, the bonus and any associated winnings are removed from the account. Expiry notifications may be sent to your registered email as a reminder.
pajok rewards regular players through a tiered loyalty program where points are earned on every qualifying bet placed across sports, slots, and live casino games. As you accumulate points, your account progresses through loyalty tiers that unlock benefits such as higher withdrawal limits, faster processing times, dedicated account managers, and exclusive reload bonuses. Full details of the current loyalty structure are available in the promotions section once you are logged in.
Some pajok bonuses are restricted to specific game categories — for example, a free spins bonus may only be valid on designated slot titles, while a sports bonus may be limited to cricket or football markets. Additionally, certain high-RTP games or low-margin bets may contribute at a reduced rate toward wagering requirements, or may be excluded entirely. Always read the bonus terms and conditions specific to each promotion before you start playing to avoid unexpected restrictions.
Section 5
Safety & Responsible Gaming
pajok operates as an online entertainment platform and uses SSL encryption to protect all player data and financial transactions. The platform enforces strict KYC verification and responsible gaming protocols. Players in Bangladesh are solely responsible for ensuring that their participation in online gambling complies with local laws in their jurisdiction. pajok recommends consulting applicable regulations before registering. The platform does not make specific legal representations on behalf of users.
pajok uses 256-bit SSL encryption on all pages to secure data in transit between your device and our servers. Sensitive financial information such as bKash mobile numbers and bank account details is stored in encrypted form and never shared with unauthorised third parties. Account access is protected by password authentication, and two-factor authentication (2FA) is available for additional security. Our full data handling practices are described in the pajok Privacy Policy.
The minimum age to register and play on pajok is 18 years. This policy is strictly enforced through a self-declaration at registration and mandatory KYC identity verification before any withdrawal is processed. pajok will permanently close any account found to belong to a person under 18 and will not release funds from such accounts. If you suspect a minor has accessed the platform, please report it immediately to [email protected].
pajok's self-exclusion tool allows you to block access to your account for a minimum of 6 months, with options for 1-year, 3-year, or permanent exclusion. To activate self-exclusion, contact the pajok Responsible Gaming team via live chat or email [email protected] with the subject 'Self-Exclusion Request'. Your account will be locked within one hour, all marketing communications will stop, and your remaining balance will be returned to your registered payment method.
Yes — pajok allows you to set daily, weekly, or monthly deposit limits in BDT directly from your account settings under the Responsible Gaming section. Once a limit is active, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately, while increasing a limit is subject to a mandatory 7-day cooling-off period. This feature is designed to help you stay within a budget that matches your disposable income.
pajok customer support is available 24 hours a day, 7 days a week. The fastest way to reach the team is via the live chat widget on the platform, which typically connects you to an agent within a few minutes. You can also email [email protected] for non-urgent enquiries or for matters requiring documentation such as KYC submissions or self-exclusion requests. Support is provided in English and response times for email are generally within 2 to 4 hours.
Still have a question?
Our support team is online 24/7 and ready to help with account queries, payment issues, game rules, or anything else. Reach out via live chat on the platform or send an email to — we typically respond within 2 to 4 hours. For responsible gaming concerns, please visit our dedicated Responsible Gaming page.
18+ Only — Play Responsibly
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Explore Everything pajok Has to Offer
From live cricket betting on BPL and IPL to hundreds of slots and live dealer tables — pajok brings the full casino and sportsbook experience to Bangladesh players. Log in now or browse our game categories below.