Responsible Gaming at pajok — Play Smart, Stay in Control

pajok is strictly for adults aged 18 and above. We do not permit minors to open an account, deposit funds, or participate in any gaming activity on the platform. This policy applies without exception to every player in Bangladesh, regardless of the game type or wagering amount involved.

During the registration process, all players are required to confirm that they are 18 years of age or older. pajok carries out additional age and identity verification (KYC — Know Your Customer) on accounts that request withdrawals or reach certain activity thresholds. Accepted identity documents include Bangladesh National ID Cards (NID), passports, and driving licences. Accounts that fail to pass age verification are suspended immediately and any funds held may be frozen pending further review.

If you are a parent or guardian and you suspect that a minor is accessing gambling content online, we strongly encourage you to use parental control software to restrict access. Tools such as device-level content filters and router-based website blockers can be effective in preventing underage access across all devices in a household.

If you become aware that a minor has opened an account on pajok, please notify our support team immediately by emailing [email protected]. We will investigate the report promptly and take appropriate action, including closing the account and returning any deposited funds in line with our terms.

The questions below are drawn from widely used responsible gaming self-assessment frameworks. Answer them honestly and privately — the purpose is not to diagnose, but to give you a clearer picture of your current relationship with gambling. If you find yourself answering "yes" to several of these questions, we encourage you to reach out to the pajok Responsible Gaming team or contact a professional support service.

Self-exclusion is the most powerful responsible gaming tool available on pajok. It is designed for players who have decided — or whose circumstances require — that they stop all gambling activity on the platform, either temporarily for an extended period or on a permanent basis.

How self-exclusion works: Once a self-exclusion request is submitted, your account is locked within one hour. You will be logged out of all active sessions. Deposits are blocked. All pending promotional communications are cancelled immediately. During the exclusion period, you will not be able to open a new account using any combination of your registered personal details.

Minimum exclusion period: The minimum self-exclusion period on pajok is 6 months. You may also choose 1 year, 3 years, or permanent exclusion. Permanent self-exclusion cannot be reversed under any circumstances. For time-limited exclusions, reinstatement requires a formal written request at least 7 days before the exclusion period expires, followed by a mandatory 24-hour waiting period and a review call with a Responsible Gaming team member.

What happens to your balance: Any remaining balance in your account at the time of self-exclusion will be processed for withdrawal to your registered payment method (bKash, Nagad, or bank account). You do not forfeit your balance by self-excluding. Processing may take up to 5 business days.

How to request self-exclusion: You can request self-exclusion at any time, 24/7, by contacting the Responsible Gaming team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and your preferred exclusion duration. The team will process your request and confirm by email that the exclusion is active.

A time-out is a short-term account suspension that you can activate yourself when you feel you need a break from gambling but are not ready to commit to a full self-exclusion. Time-outs are available in four standard durations and can be activated within minutes through the account panel or via the support team.

Available time-out durations: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains registered and your balance is preserved, but all deposits and gaming activity are suspended. You will not receive any promotional emails or notifications during this period. The time-out cannot be cancelled early — once activated, it runs to completion.

Why time-outs matter: Research on gambling behaviour consistently shows that enforced breaks — even short ones — are effective at interrupting problematic play patterns. A 24-hour time-out following a frustrating losing session, for example, removes the opportunity to chase losses in an emotionally heightened state and allows for a more considered decision about whether and how to continue.

Reality checks as a lighter alternative: If a full time-out feels too drastic for your current situation, consider activating reality check reminders instead. These on-screen alerts appear at regular intervals (every 30, 60, or 90 minutes) and display your session duration and net win/loss position. For many players, regular reality checks are sufficient to maintain perspective and moderate play naturally.

If a 30-day time-out expires and you still feel uncertain about returning to gambling, we strongly recommend transitioning to a formal self-exclusion rather than simply allowing the account to reactivate. The Responsible Gaming team can facilitate this transition immediately.